Did you know that…Instead of using local tape devices, ADT have a more sophisticated system in place to safeguard ADT information faster and more cost effectively? ADT use Open Systems SnapVault® (OSSV) technology to back up all our information in a secure and accessible storage platform. This means that every night, when our systems are less busy, hundreds of gigabits of information changes travel through the Wide Area Network (WAN) to a secure place. Our local IT staff in every country can then restore them online at any time. To find out more, please email Jose Gonzalez, IT Director, ADT CE. 
Continuous Improvement Activities to Achieve Service Excellence and Identify SavingsInventory reduction Our Sourcing team recently launched a number of Continuous Improvement activities to reduce inventory in our warehouse in The Netherlands, focusing on the slow moving items from external suppliers. Through these activities our team identified 380 slow moving items with a total value of 66K€, which were shipped back to the supplier and brought in an 11K€ credit note. More Continuous Improvement activities to reduce inventory will follow shortly in Total Walter and Tyco Buildings. Field Service Management As service excellence is becoming more and more critical to our business success and customer satisfaction, the ADT Sensormatic team in Germany started a pilot project to investigate the capabilities of the Field Service Management solution Servicemax. This web-based application runs on the Salesforce.com platform and is completely integrated with Salesforce.com CRM. The application covers all core areas of field service optimisation like Customer Call Centre, Service Order Handling and Dispatch, as well as Mobile Service, and can be linked with the ERP system. The main objective of the cross-functional international project team, consisting of process experts, IT and Lean Six Sigma, is to improve the system functionalities and align them with the Continental Europe service processes and requirements. The pilot is planned to finish by October 2011. 
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